Shipping policy

Silver Grove Home aims to provide clear shipping information so you know what to expect when ordering furniture from our store.

1. Order Processing Time

Orders are generally processed within 1–2 business days after payment authorization and order verification.

Business days exclude weekends and applicable public holidays. Processing time covers order preparation and is separate from transit time.

Processing may occasionally take longer if an order requires additional verification or if circumstances outside our control affect fulfillment. We will contact you if a significant delay arises.

2. Shipping Fee

Our standard shipping fee is $30.00 per order.

The applicable shipping charge will be displayed during checkout before payment is completed. If a promotion or a specific product listing provides a different shipping arrangement, the terms clearly displayed for that order will apply.

Any applicable taxes or other charges will be shown at checkout where required.

3. Estimated Transit Time

After an order has been dispatched, estimated shipping transit time is generally 5–8 business days.

The estimated delivery timeline is therefore approximately 6–10 business days from order processing through transit, excluding weekends and applicable holidays. Actual timing may vary depending on the order and delivery location.

These are estimates rather than guaranteed delivery dates.

4. Shipping Confirmation and Tracking

When tracking information is available, we will send a shipping confirmation to the email address provided at checkout.

Tracking updates may take some time to appear after a carrier receives the shipment. If tracking information does not update as expected, please contact our customer support team.

5. Delivery Address

Please ensure your shipping address and contact details are accurate before completing checkout.

If you discover an error, contact us as soon as possible. We will attempt to correct the address before dispatch, but changes cannot be guaranteed after an order has been shipped.

Additional carrier charges or delivery complications caused by an incorrect address may be handled according to the circumstances and applicable law.

6. Furniture Delivery

Depending on the item and carrier, furniture may be delivered through a parcel or freight service.

Please review the delivery information provided for your product and ensure the delivery location can reasonably accommodate the item. Special services, such as in-home placement or assembly, are not included unless explicitly stated in the product listing or at checkout.

7. Delays and Delivery Exceptions

Delivery may be affected by severe weather, carrier disruptions, public holidays, incorrect address details, or other circumstances beyond our reasonable control.

If we learn that an order cannot be shipped within the stated timeframe, we will provide the required notice and applicable options, including cancellation and a refund where required by law.

8. Lost or Damaged Shipments

If your order appears lost, arrives damaged, or has a delivery issue, please contact hello@silvergrovehome.com with your order number and any relevant photographs or tracking information.

We will review the matter and work toward an appropriate resolution.