Privacy policy

Silver Grove Home respects your privacy and aims to handle personal information responsibly. This Privacy Policy describes the types of information we may collect, how we use it, when it may be shared, and the choices available to you when visiting silvergrovehome.com or placing an order.

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Contact Information

Your name, email address, telephone number, billing address, and shipping address.

Order Information

Products purchased, order number, transaction details, delivery information, and customer service communications.

Payment Information

Payment-related information needed to process your purchase. Payment card details may be collected and processed directly by our payment service providers. We do not intend to store full payment card details on our own systems unless explicitly disclosed and handled in accordance with applicable requirements.

Device and Usage Information

Information such as your IP address, browser type, device characteristics, pages visited, and interactions with our website, where collected through cookies or similar technologies.

Information You Provide

Information you submit when contacting customer support, requesting a return, reporting a delivery problem, or participating in other store activities.

2. How We Use Your Information

We may use personal information to:

  • Process, confirm, and fulfill orders.

  • Arrange payment, shipping, and delivery.

  • Respond to customer service inquiries.

  • Manage returns, exchanges, refunds, and complaints.

  • Communicate order updates and important service information.

  • Maintain website security and prevent fraud.

  • Understand website performance and improve the shopping experience.

  • Comply with legal obligations and enforce our policies.

We will not use personal information for purposes incompatible with applicable law.

3. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, or similar technologies to support essential store functions, remember preferences, understand site usage, and measure marketing performance.

You may be able to manage cookies through your browser settings or any privacy controls made available on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using technologies that require it.

4. How We Share Information

We may share relevant information with service providers and other parties when reasonably necessary to operate our store, including:

  • Ecommerce and website hosting providers.

  • Payment processors and fraud-prevention services.

  • Shipping carriers and fulfillment providers.

  • Customer service and communication providers.

  • Analytics and advertising providers, where applicable.

  • Professional advisers, regulators, law enforcement, or other parties when legally required or necessary to protect our rights.

We do not sell personal information for money. Where applicable privacy laws define “sale,” “sharing,” or targeted advertising more broadly, we will honor the rights and obligations that apply to our business.

5. Payment Security

Payments may be handled by third-party payment processors using their own security procedures and privacy practices.

We take reasonable steps to protect information under our control, but no method of electronic transmission or storage can be guaranteed to be completely secure.

Please do not send full payment card numbers, passwords, or other highly sensitive credentials by email.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

Retention periods depend on the type of information and the circumstances in which it was collected. Information may be deleted, anonymized, or securely disposed of when it is no longer needed, subject to applicable requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain information in a portable format.

  • Object to or restrict certain processing.

  • Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal certain privacy-related decisions where the law provides that right.

To submit a privacy request, email hello@silvergrovehome.com. We may need to verify your identity before responding. We will handle requests within the time required by applicable law.

You will not be unlawfully discriminated against for exercising applicable privacy rights.

8. Marketing Communications

If we send promotional emails where permitted, you may unsubscribe using the link provided in the message or contact us directly.

Even if you opt out of marketing communications, we may still send essential messages relating to your orders, transactions, or customer service requests.

9. Children's Privacy

Our store is intended for a general shopping audience and is not designed to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.

11. International Visitors

Your personal information may be processed or stored in locations where our website providers or other service providers operate. Where applicable law requires safeguards for international transfers, we will take the steps required by that law.

12. Changes to This Privacy Policy

We may update this Privacy Policy as our business practices, technology, or legal obligations change. Updates will be posted on this page with a revised effective date where appropriate.

13. Contact Us

For privacy questions or requests, please contact:

Silver Grove Home
Email: hello@silvergrovehome.com
Phone: +1 610-417-7355
Address: 205 Lincoln Ave, Easton, PA 18040-8501, United States
Website: https://silvergrovehome.com