Refund policy

Effective Date: October 15, 2026

At Silver Grove Home, we want you to feel confident when shopping for your home. If you are not satisfied with your purchase, you may request a return under the conditions described below.

1. Return Period

You may request a return within 30 days of the date your order is delivered.

To begin the process, contact hello@silvergrovehome.com with your order number and the reason for your return. Please wait for return instructions before sending an item back.

2. Return Eligibility

To qualify for a standard return, an item should meet the following conditions:

It is within the 30-day return period.
It is unused and in its original condition, except where inspection is reasonably necessary.
It includes its original packaging, accessories, components, and any included documentation where reasonably available.
It has not been damaged through misuse, improper handling, or avoidable neglect after delivery.

Due to the size and nature of furniture, please take reasonable care when inspecting and repackaging a sofa for return.

Items that do not meet the applicable return conditions may be ineligible for a standard return, subject to applicable consumer rights.

3. How to Request a Return

Please follow these steps:

Email hello@silvergrovehome.com within 30 days of delivery.
Include your order number, the item you wish to return, and the reason for the request.
If the item is damaged, defective, or incorrect, provide photographs and a description of the issue when possible.
Wait for our team to review your request and provide return instructions.
Pack the approved item securely and follow the return instructions provided.

Please do not ship an item to our business address without first receiving return authorization and the appropriate return destination.

4. Return Shipping Costs

For standard returns due to a change of mind or personal preference, the customer is responsible for the return shipping cost unless otherwise agreed or required by law.

Furniture may require special handling or freight arrangements. Please contact us before arranging a return so we can explain the applicable procedure and any expected costs.

If an item arrives damaged, defective, or incorrect, contact us with supporting details. We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.

Our standard outbound shipping fee is $30.00 per order. Original shipping charges are handled in accordance with the circumstances of the return and applicable legal requirements.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact hello@silvergrovehome.com as soon as reasonably possible. Include your order number, a description of the problem, and photographs if available.

Depending on the circumstances, we may arrange a replacement, repair, return, or refund as appropriate and as required by applicable law.

You will not be required to bear return shipping costs for an issue for which we are responsible, subject to applicable law.

6. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method within 5–10 business days after the return is approved. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

If a refund is required because we cannot fulfill your order, or under another applicable legal requirement, we will process it within the legally required timeframe.

7. Partial Refunds and Deductions

Where permitted by law, a refund may be adjusted if an item is returned with missing components, damage caused after delivery, or a condition that falls outside the approved return terms.

We will explain any applicable adjustment before finalizing the refund. No deduction will be made where prohibited by applicable law.

8. Exchanges

If you would like a different item, please contact our customer support team. Exchanges depend on product availability and may require the original item to be returned before a replacement is arranged.

9. Order Cancellations

If your order has not yet been dispatched, contact us promptly to request cancellation. Once the order has shipped, it may no longer be eligible for cancellation, and the return policy will apply.

Any cancellation and refund will be handled in accordance with applicable law.